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Complaints made about a child care facility are handled quickly and with great concern for the well-being of children. If our staff find that a provider is not following laws or regulations, they will cite the provider for having a deficiency. All licensing deficiencies are posted on the provider’s page (located on this website) if they are regulated by DSS. You can search for specific child care providers in the blue box to the right to view any deficiencies they might have. Call the Regional Child Care Licensing Office in your area if you believe a provider is not following laws and regulations, or if you believe someone is operating without a license or registration.

 

To File a Complaint with Child Care Licensing:

Click on your county on the map below for contact information to file a complaint with Child Care Licensing.

Map of South Carolina with Counties

 

Linda Allen
Child Care Licensing Region I
P.O. Box 5616
Greenville,SC 29606-5616
Telephone: (864) 250-5576 or Toll-Free: (800) 637-8550
April McDaniel
Child Care Licensing Region II
1628 Browning Road M-2
Columbia,SC 29210
Telephone: (803) 898-9001 or Toll-Free: (888) 202-1469
Crystal Mattison
Child Care Licensing Region III
3346 Rivers Avenue, Suite D-1
North Charleston,SC 29405
Telephone: (843) 953-9780 or Toll-Free: (800) 260-0211
Peggy Wilson
Child Care Licensing Region IV
BTC-037, 181 East Evans Street
Florence,SC 29506
Telephone: (843) 661-6623 or Toll-Free: (800) 464-9138

Please note that Child Care Licensing will not investigate complaints about a provider’s rates.

 

To File a Complaint with ABC Quality

If you believe the provider is an ABC Quality provider, please call the ABC Quality Program at 1-800-763-2223.

 

To Report Suspected Child Abuse or Neglect

If you want to make a report of suspected child abuse and neglect in a child care facility, please call the Out-of-Home Abuse and Neglect Unit at (803) 898-7669 from 8:30 AM – 5:00 PM or 1-800-645-9789 after hours. For more information, click here.

 

Examples of Licensing Complaints

  • Someone is keeping children without a license or registration.
  • A provider has more children in a room than the staff-to-child ratios allow for.
  • Playground equipment is in bad repair.
  • A provider has employed someone without having a background check completed.

Examples of ABC Complaints

  • A provider is not providing developmentally appropriate activities.
  • A provider is not following good hand washing practices.
  • A provider is not talking to children appropriately.