Filing a Complaint - SC Child Care Services

How to File a Complaint

Complaints should be filed with the Regional Child Care Licensing Office in your area. Select your county below to determine the correct contact. Complaints made about child care facilities are taken seriously and handled quickly.

Select A County

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

Lori Moody
Regional Supervisor
Child Care Licensing Upstate Region
225 S. Pleasantburg Drive, Suite B-11, PO Box 5616
Greenville, SC 29607
Phone: (864) 250-5576
Toll-Free: (800) 637-8550
Email: greenvillechildcare@dss.sc.gov

Cecelia Lee
Regional Assistant Supervisor
Child Care Licensing Upstate Region
225 S Pleasantburg Dr., Suite B-11, PO Box 5616
Greenville, SC 29606
Phone: (864) 250-5576
Toll-Free: (800) 637-8550
Email: greenvillechildcare@dss.sc.gov

ABC Quality Contact

Tracey Nichols
Phone: (800) 763-2223
Email: tracey.nichols@dss.sc.gov

Child Care Licensing Contact

Jonica Penn
Regional Supervisor
Child Care Licensing Midlands Region
1628 Browning Rd, Suite 200-4
Columbia, SC 29210
Phone: (803) 898-9001
Toll-Free: (888) 202-1469
Email: columbiachildcare@dss.sc.gov

Rebecca Woodward
Regional Assistant Supervisor
Child Care Licensing Midlands Region
1628 Browning Rd M-2, Suite 200-4
Columbia, SC 29210
Phone: (803) 898-9001
Toll-Free: (888) 202-1469
Email: columbiachildcare@dss.sc.gov

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

Stacie Turcotte
Regional Supervisor
Child Care Licensing Low Country Region
3346 Rivers Avenue, Suite D-1
North Charleston, SC 29405
Phone: (843) 953-9780
Toll-Free: (800) 260-0211
Email: charlestonchildcare@dss.sc.gov

Lashonja Grampus
Regional Assistant Supervisor
Child Care Licensing Low Country Region
3346 Rivers Ave, Suite D-1
North Charleston, SC 29405
Phone: (843) 953-9780
Toll-Free: (800) 260-0211
Email: charlestonchildcare@dss.sc.gov

ABC Quality Contact

Brooke French
Phone: (800) 763-2223
Email: Brooke.french@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Arielle Brown
Phone: (800) 763-2223
Email: arielle.brown@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Jamie Barry-Winningham
Phone: (800) 763-2223
Email: jamie.barry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ronda Steward
Phone: (800) 763-2223
Email: ronda.steward@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Natali Gonzalez
Phone: (800) 763-2223
Email: natali.gonzalez@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Veronica Rivers
Phone: (800) 763-2223
Email: veronica.rivers@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Allyson Ellis
Phone: (800) 763-2223
Email: Allyson.ellis@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Shelah Peoples Verette
Phone: (800) 763-2223
Email: shelah.peoples@dss.sc.gov

Child Care Licensing Contact

Peggy Wilson
Regional Supervisor
Child Care Licensing Pee Dee Region
BTC-037, 181 East Evans Street
Florence, SC 29506
Phone: (843) 661-6623
Toll-Free: (800) 464-9138
Email: florencechildcare@dss.sc.gov

Karen Hall
Regional Assistant Supervisor
Child Care Licensing Pee Dee Region
BTC-037 181 East Evans St.
Florence, SC 29506
Phone: (843) 661-6623
Toll-Free: (800) 464-9138
Email: florencechildcare@dss.sc.gov

ABC Quality Contact

Ronda Steward
Phone: (800) 763-2223
Email: ronda.steward@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Shelah Peoples Verette
Phone: (800) 763-2223
Email: shelah.peoples@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Erin Perry
Phone: (800) 763-2223
Email: erin.perry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Jamie Barry-Winningham
Phone: (800) 763-2223
Email: jamie.barry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ebony Garrett
Phone: (800-763-2223
Email: ebony.garrett@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Erin Perry
Phone: (800) 763-2223
Email: erin.perry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Jamie Gibson
Phone: (800) 763-2223
Email: Jamie.r.gibson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Leanne Coyle
Phone: (800) 763-2223
Email: Leanne.coyle@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Erin Perry
Phone: (800) 763-2223
Email: erin.perry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Carol Jefferson
Phone: (800) 763-2223
Email: carol.jefferson@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ebony Garrett
Phone: (800-763-2223
Email: ebony.garrett@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Allyson Ellis
Phone: (800) 763-2223
Email: Allyson.ellis@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ronda Steward
Phone: (800) 763-2223
Email: ronda.steward@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Shannon Lewis
Phone: (800) 763-2223
Email: shannon.lewis@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Erin Perry
Phone: (800) 763-2223
Email: erin.perry@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Shelah Peoples Verette
Phone: (800) 763-2223
Email: shelah.peoples@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Brooke French
Phone: (800) 763-2223
Email: Brooke.french@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Lucia Cannarella
Phone: (800) 763-2223
Email: lucia.cannarella@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Brooke French
Phone: (800) 763-2223
Email: Brooke.french@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ian Reeves
Phone: (800) 763-2223
Email: ian.reeves@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Sarah Contakos
Phone: (800) 763-2223
Email: sarah.contakos@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Veronica Rivers
Phone: (800) 763-2223
Email: veronica.rivers@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ronda Steward
Phone: (800) 763-2223
Email: ronda.steward@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Allyson Ellis
Phone: (800) 763-2223
Email: Allyson.ellis@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Ronda Steward
Phone: (800) 763-2223
Email: ronda.steward@dss.sc.gov

Child Care Licensing Contact

ABC Quality Contact

Allyson Ellis
Phone: (800) 763-2223
Email: Allyson.ellis@dss.sc.gov

Child Care Licensing Contact

Examples of licensing complaints:

Someone is keeping children without a license or registration
A provider has more children in a room than the staff-to-child ratio allows
Playground equipment is in unsafe condition
A provider has hired someone without getting a background check

Examples of ABC Quality complaints:

A provider is not providing appropriate activities
A provider is not following good handwashing practices
A provider is not talking to children appropriately

Child Care Licensing will not investigate complaints about a provider’s rates.

Reporting Child Abuse

To report suspected child abuse and neglect in a child care facility, please call the statewide, 24/7 abuse/neglect hotline number for reporting at 1-888-CARE-4-US (1-888-227-3487). Non-emergency reports of abuse or neglect can be made via the SCDSS webpage at www.dss.sc.gov.

Reviewing a Provider’s Status

All licensing deficiencies are posted on the provider’s page if they are regulated by DSS. You can use the search for Child Care Providers by the child care provider’s name to see any deficiencies they might have.